Exchange & Return

Request Window

Sign in to your customer account and submit an exchange or return request within 3 calendar days after your order is marked delivered. Select the item and quantity, explain the reason, and choose Exchange or Return. The store team reviews each request.

How to Request an Exchange or Return

1. Sign in to My Account with the confirmed email used at checkout.
2. After your order is marked delivered, open it in Order History and choose Exchange & Return within 3 calendar days.
3. For an exchange, request another size of the same product. Availability is confirmed by the store team after your item is received.
4. Wait for approval and return instructions before sending the selected item back.

Return Payout

A return payout is issued only after the store team receives the returned item. Choose one option when submitting your return request:

• Original payment method: the returned items' discounted value is sent manually after receipt, less the original delivery charge.
• Store credit: receive 110% of the returned items' discounted value after receipt. Store credit is linked to your confirmed customer account and expires 15 days after issue.

Return eligibility and item-condition requirements are confirmed by the store team during review. Exchange requests are completed after the returned item is received and the replacement has been checked and sent.